Q. Check-in time?

Our check-in time is after 3 p.m. Please let us know your arrival time in case you schedule and early check-in we‘ll do our best to have your room available.

Q. Check-out time?

Our check-out time is before 11 a.m. After 11 a.m, a late check-out fee of 1,000 yen per hour may be charged please arrange this in advance.

Q. Is Reception open 24 hours?

Yes, our Reception service is available 24 hours.

Q. Can I leave my luggage?

Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after .We will store your luggage free of charge on your check-in and check-out days. 

Q. When do I need to pay for the accommodation?

Payment of any outstanding balance is made when you check out, but payment must be guaranteed when you check in, unless agreed otherwise on the basis of the applicable rates.

Q. Can I pay by credit card?

Yes, we accept Visa, MasterCard, JCB, American Express and Diners Club cards.

Q.Are there any non-smoking rooms in the hotel?

A.All of our rooms are non-smoking room.

Q.What is the size of the bed?

A.Semi-double bed   120cm×200cm
    Double bed           150cm×200cm

Q.Do children need to pay for the accommodation?

A.Children under 6 years old are free.

Q.Does the hotel have any baby cots?

A.Yes, we can provide the baby cot. (¥3600/per night)
※If you need the baby cot, please contact us to make the reservation.

Q.Can I bring my pets together?

A.Please do not bring your pets to our hotel.
Q.Are there any humidifying air purifier in the room?

A.Yes, each room has a humidifying air purifier.

Q.Do you have WI-fi in the hotel?

A.Yes, each room has its own WI-fi.

Q.When does housekeeping usually come to clean the room?

A. We usually clean the room from 10a.m. to 2p.m.

6-10-3 Sotokanda, Chiyoda City, Tokyo, Japan 101-0021

t: +81-3-6284-4606  

f: +81-3-6284-4609
e: colonhotel6103@gmail.com